The San Francisco Chronicle has a story about the cult of Traders Joe's and features the community site Trader Joe Fan and Tracking Trader Joe's (The Tao of Trader Joe's: Devoted Fans Meet Online to Swap News, Stay Connected).
Even customers have taken it upon themselves to fill in what Trader Joe's leaves blank. Jovanna Brooks, who lives near Boston and has created a Web site for Trader Joe's fans (www.traderjoefan.com), said she often receives inquiries from customers even though she has no affiliation with the company. Trader Joe's does not have an e-mail address and instead encourages correspondence the old-fashioned way -- by letter or in person.
We've been buying the Trader Joe's Triple Berry-O's cereal since it first came out. Over the last few months, it's been rare to have much of any dried fruit in the cerial. I think we've had one box out of the last ten that even came close to what used to be in the cereal.
Will that be fixed?
Thanks,
David Blattel
Posted by: David Blattel | June 14, 2006 at 08:27 PM
great article, speaking on Trader Joe's fans, Has any one seen this user created commercial made by a Trader Joe's lover, http://www.innovaciousmarketing.com/?p=736
Posted by: Husain Kurwa | February 13, 2009 at 04:18 PM
I called TJ's corporate office for an explanation on an ingredient. To my astonishment, I was essentially told that if I couldn’t figure it out from the label then I was out of luck. Frequently "natural flavors" and "spices" may contain things not friendly to vegetarians or vegans. I imagine this might be critical for other diets too. In the past I’ve always received a courteous and complete answer. Now they almost sounded annoyed I was asking.
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Posted by: hotel türkei | January 22, 2010 at 02:57 AM
Rochester, NY.....we want a Trader Joe's
Posted by: Dan Ruffo | February 22, 2010 at 09:59 PM
TJ's is the first company in years that I've had to send snail mail to. I am trying to get off their mailing list, but their web site is so tricked up with every fancy technology, incl. Flash objects and 20 times as much javascript as actual content, that it does not work on my browser with some very reasonable security settings.
Since I started shopping there a few years ago, my opinion of the company has been on a sharp decline.
I used to love those blueberry scones, until in its commitment to escalating the obesity epidemic (like every big food processor in this country) Trader Joe's added a sugar glazing to it.
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Posted by: actor hearts kingdom voice | September 06, 2010 at 07:03 PM
"Trader Joe's does not have an e-mail address and instead encourages correspondence the old-fashioned way -- by letter or in person."
It is possible to send them comments through their website though, as Mark already observed, it is necessary to allow all sorts of JavaScript to run. In most cases they do reply to comments, but from an address that does not accept replies. Thus do they not encourage conversations with office staff. Talking with the in-store staff, even the store managers, is an exercise in futility because none of them have any decision-making authority. TJ's leaves them floundering to come up with off-the-cuff excuses for their customers while radiating their embarrassment. I don't think I'd want to work there.
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i live in ottawa, il. i go all the way to naperville- plainfield road to go to trader joe's. any chance of putting one in ottawa next to the new super walmart off of interstate 80? can i be a manager i truely love trader joe's!
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